[Question packs](https://answersealed.com/questions) / Frontline

# 10 frontline questions

For teams

1. What do you enjoy about the people you serve, on a good day?
2. Which of these makes a shift hard?

   Options: Rude customers · Short staffing · Systems that do not work · Managers who are not there · My own tiredness
3. What do head office not understand about a normal day here?
4. What is a rule you break to do the job properly?
5. What is the best thing a colleague did for you on a bad shift?
6. What would you fix first if you were in charge for a day?
7. What do customers thank you for that no manager has ever noticed?
8. When did this job last make you feel small, and what would have helped?
9. What is one thing you would like the person who writes the rota to know?
10. What keeps you here that a pay rise elsewhere would not beat?

## Try answering these at the same time

Reading a question out loud means whoever answers first sets the tone for everyone else. In Answersealed you each answer privately, and the answers only open once everyone has replied — so you get what people actually thought.

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